Approach Systems Support FAQ
• The APIC Moving Map is showing aviation data, but no terrain. How do I get terrain to show?
There are 3 things that must happen to get the terrain and geographical data to appear in APIC:
- Install the Terrain and Geographical Data (WestTerrainInstall.exe, NorthAmericaGeoDataInstall.exe)
- Enable the Terrain and Geographical Data in the APIC's Settings/Geo Data menu
- Have sufficient memory to display the Terrain and Geographical Data (PDA Only)
99% of the time users who cannot get their terrain to work have skipped or improperly performed one of these steps. If you have tried these steps and still cannot get the Terrain and Geographical data to display, you can manually verify that the files were installed. Verify that the terrain files are installed by going to the directory:
C:Program FilesApproachApicDataTerrain
If the terrain file you believe you installed is not there, you may need to run the file WestTerrainInstall.exe to install it.
• How do I set up my GPS APIC?
For a Complete Walkthrough See the APIC GPS Setup Walk-through
• Is there a North-Up Feature in APIC?
No, there is no north up feature.
• I can't find any of the smaller airports, how do I find them in APIC?
You can enable small airports in the settings/geodata menu.
• Can I print Approach Plates or Airport Diagrams?
Approach Plates cannot be printed from APIC, but can be printed from the Approach Plates Application. Airport Diagrams only can be printed from the EasyTaxi software.
• What type of GPS do I need to run APIC?
APIC / EasyTaxi / Approach Plates Application requires a GPS that outputs data in a serial format. Both USB and Bluetooth GPS receivers will work. See the GPS Recommendations for more information on where to purchase a GPS.
•Why can't I download the software I purchased?
The download button for the software is available on the Order Information Page.
If the download button is not on this page it is because:
- Your Download Has Expired (Single Updates are Available for Only 7 Days)
- You have downloaded the file more times than the system has alloted.
If you believe this is in error please contact us at sales@approach-systems.com
You can access the Order Information Page by following these steps:
- Log In - Log In to your account using the link in the top right corner.
- My Account - Once logged in, click the My Account link at the top of the page.
- View - Find the order you purchased, and click View, this will take you to the Order Information Page.
- Download - The Order Information Page will have a link to download software associated with this order.
• When I try to download, the download will start, but will not finish, why?
This can be caused a faulty internet connection. Try downloading again later. If you are downloading the full set of approach plates, try downloading one of the smaller regional downloads.
• I can't get my Weather Wx receiver to work
All information for Weather Wx receiver setup is found on our WeatherWx Setup Page
International Data for APIC is available for many foreign countries.
It is available on our International Data page.
• Which AHARs or external gyro does APIC currently support?
APIC AutoPilot output sends out the following 4 NMEA data streams:
GPRMC,
GPRMB,
GPGGA,
GPBOD
If your autopilot doesn't accept these data streams then it will not work.
This part of the Users Manual has a list of the AHRS that we currently support.
It says:
Currently only the Apic-AHRS, Honeywell HMR3000 and HMR3300, eGyro-XP, XBowNav, XBow300, XBow400, and XBow500 are implemented. The Honeywell devices are low cost tilt compensated digital compasses and do not output valid roll data during dynamic flight conditions. As a result APIC will only use the heading and pitch data from these devices. Roll is computed from GPS data.
The eGyro-XP is from PC Flight Systems. We are also working with another company in Florida to incorporate their AHRS. It is listed as the Levil – AHRS. The Apic-AHRS and the Honeywell devices do not work well in dynamic flight conditions. The XBow devices are very pricey, so the current recommended device is the eGyro-XP from PC Flight Systems.
Pricing is available from the manufacturers.
• My version only has 9 sections to customize the view but online it shows 16 windows?
APIC determines the number of windows based upon your screen resolution setting.The bigger the resolution means the more windows. Try adjusting the resolution of your device.
• How do I customize the viewscreen in APIC?
• How do I set up views for the APIC Approach Plates?
Please see the APIC View Setup Powerpoint Presentation:
Views Setup Instructions - Demo of how to operate and customize instrumentation views in APIC
• How do I install the APIC Approach Plates?
To install the Approach Plates, first extract all files from the downloaded .zip file ( i.e. apicplates0912.zip ).
Once you have extracted the approach plates, launch the program ManageDTPP.exe.
Use ManageDTPP.exe program to copy the Approach Plates to the correct directory on your device.
Approach Plates Setup Instructions
• Is my device compatible with APIC or the Approach Plates Application?
Any device that runs Windows 2000/XP/Vista or Windows Mobile 5/6 is compatible with APIC.
See the system requirements for more specific information?
• Is APIC / Approach Plates Application / Easy Taxi Windows 7 Compatible?
Yes, all Approach Systems software is fully Windows 7 compatible.
The EPOD device is currently unavailable. As information is available it will
be posted on our website.
• What is the license key for my APIC/Approach Plates Application software?
APIC Pro, APIC Glass, and the Approach Plates Application all require license keys for installation. You should have received a license key via email when you purchased the software. Please contact us at sales@approach-systems.com if you did not receive your license key.
The APIC Map software does not require a license key.
• How do I install APIC on my PDA?
Step 1: Connect your PDA to a PC Computer with either Windows Mobile Device Center (Vista/7) or Microsoft ActiveSync (XP) installed.
Step 2: Install the Software. There are 3 individual installations to complete when initially installing APIC on a PDA:
***Run these installation files from your PC Computer***
- APIC Engine/Aviation Data (APICNorthAmericaInstall.exe)
- Terrain Data (WestTerrainInstall.exe)
- Geographical Data (NorthAmericaGeoData.exe)
All three must be installed for APIC to function correctly. The Terrain Data and Geographical Data only need to be installed once because this data doesn't change. The APIC Engine/Aviation Data should be reinstalled every 56 days to ensure the latest software features and current aviation data.
• When I run the program, I get the error: APIC is not a valid pocket pc application ?
If you are receiving this error, chances are you installed the wrong version of APIC on your PDA. Make sure in the installation options that you are installing the right version of the software for your PDA's operating system.
